![]() There was a need for some strange outside knowledge (we had trouble discerning between the tails of a rhino and elephant and between the footprints of various animals.) In conclusion, the room was just bad. I will try to provide some examples without spoiling anything (although your not missing much): there was a sign in the room that applied to one specific puzzle but their was no indication that the sign was related to the puzzle. Many puzzles did not have an obvious place to apply the solution and a lot of our time was spent scouring the room looking for something, instead of actually solving puzzles. Puzzles were bland and unintuitive, not challenging just frustrating. Have done 15+ escape rooms and the Jungle one here was the worst so far. I guess they denied and then threatened to release videos of our escape room experience. I said I would remove the review if the woman would apologize to us and admit that she was treating us disrespectfully. DO NOT GO HERE.ADDITION: Just received a call from this escape room place, I guess they want to blackmail us with a video of our frustration in the escape room. Treating us as if we were stupid, we were embarrassed and embittered. We didnt end up escaping and she entered the room and only further pushed her boundaries with us. ![]() The escape room was very nice and very hard, but the customer service was absolutely terrible. She put on a video which explained the rules sluggishly. Her employee, a man stood by her like a body guard and everything was just very off putting. She accused us of stealing someones credit card and required us call our parents to confirm the charges. It was obvious that she was judging us and we were held off guard by her rudeness. An entitled, caustic, grouchy woman with terrible attitude. We entered the business lobby, and we were greeted rudely and with attitude by the assumed owner. We rescheduled for today and we were excited for our day. So we called this place and they alerted us that they do not give refunds and only allow the customers to reschedule with a $25 dollar reschedule fee. We scheduled a game last week for our friends birthday and went to the wrong escape room, and we wouldve been late to the one we scheduled here.
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